Care
For The Caregiver
We
will provide a workshop Titled: "Taking Care of You: Stress Solutions".
This workshop is designed to help participants find manageable solutions
to stressful circumstances encountered while working with victims,
survivors and beyond. During this interactive workshop, participants
will learn how to avoid many of the pitfalls while at the same time
enjoying the successes they have earned as interveners while helping
others
Anger
& Hostility in the Workplace
This workshop can be specifically designed to meet your identified
needs. We will discuss how to identify angry & potentially dangerous
or disruptive customers, clients or co-workers. We will also look
at way to defuse these situations while also looking at issues of
personal safety. This would include such topics as the physical
layout of the workplace while determining if there is a need for
such things as alarms, pre-dialed telephones and specific codes
to be used in cases of threats.
How
To Deal Effectively With Victims/Survivors
This training is intended for organizations or agencies who in the
course of their duties or responsibilities may be required to deal
with victims or survivors. We will assist you in learning how to
appropriately communicate, listen and avoid the pitfalls of inappropriate
or untimely communication.
"On
scene" response: to critical or traumatic events
Kent G. Laidlaw & Associates will provide highly trained and experienced
interveners who can assist your employees or others by providing
defusing or debriefing sessions after a serious violent or other
traumatic event. This would include such things as a robbery, assault
or other violent act. It can also include dealing with the death
or terminal illness of an employee or family member . There is ample
evidence that show that an early intervention can assist employees
to better understand the impact of these events and at the same
time show a "corporate care" attitude on behalf of the employer.
If your staff can be helped in understanding and normalizing the
event there is a greater likelihood of reduced time loss from the
workplace. It is a win win situation where the employee and the
employer both have many of their specific needs met, with a minimal
amount of disruption. The response to these situations can very
provided on relatively short notice and can be offered at the workplace
or a neutral site depending on the circumstances. An objective evaluation
will be made on your behalf and we will assist with appropriate
referrals if necessary to other specialized service providers. We
will also provide a trauma response component to your existing Employee
Assistance Program. Appropriate follow up will be provided if required.
We will also provide telephone consultation in situations where
appropriate. All of these responses are provided on a fee for service
basis or in the form of a contract Please feel free to contact us
for any information or questions.
WORKSHOP
Death
Notification with Professionalism and Compassion
This
workshop will be interactive and is intended to provide a step by
step method of delivering death notifications. It will show how
the notifier can prepare for the delivery of the message by rehearsing
and working with a partner while gathering any available information
about the incident and the recipient. We will learn how to evaluate
the information provided and to assess if it is sufficient for the
circumstances. We will also discuss how mental health professionals
or volunteers can work together with law enforcement personnel.
We will learn how to introduce yourselves into the situation, how
to conduct yourself when you are in the home or office of the recipient.
We will help develop an awareness of those things that are appropriate
to say as well as those things that can cause discomfort or additional
pain and how to exit the situation after offering ongoing or future
support if appropriate. We will also touch on the issues of boundary
setting for those involved in this process. We will demonstrate
how to debrief you and your partner after the event to ensure your
own well being.
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